Accessibility
An honest account of what our building can and cannot offer.
Circle & Star is housed in a late-19th-century building in the heart of Hampstead. The age of the building is part of what makes the room what it is — and it also places real limits on what we can offer. We’d rather tell you plainly than have you arrive to a surprise.
If anything below leaves a question unanswered, please write to us before you book. We’ll tell you exactly what to expect.
Wheelchair access
Due to the age of the building, the theatre is not wheelchair accessible. The entrance has steps from Heath Street, and a Victorian staircase — circa late 19th century — runs from the foyer up to the main theatre level. The structure cannot be retrofitted with ramps or a lift.
This is the most significant constraint of the room, and we are not going to dress it up. We are sorry.
Getting here
We are at 28 Heath Street, Hampstead NW3 6TE — about thirty seconds’ walk from Hampstead Tube (Northern line). Heath Street rises gently as you leave the station; the pavement is uneven in places, as is common across the village.
If you have mobility issues, or simply need a few extra moments to enter unhurried, please let us know before your visit and we will support you.
Inside the room
The auditorium has 55 tiered seats. Every seat has a clear view of the stage and is close to it. The room is air-conditioned year-round, and front-of-house staff are on hand from doors and throughout the show.
Five wide, modern, clean bathrooms are available on the theatre level. None are wheelchair accessible.
We do not currently have a hearing loop. We plan to fundraise for one and will install it as soon as we are able.
Assistance dogs are welcomed. Please let us know before your visit so we can make sure they have space and refreshments waiting.
Lighting, sound and sensory considerations
Some performances include flashing lights, smoke effects, or amplified sound. Where a show uses any of these, we will flag it on the event page and in your booking confirmation. If you would like the specific details for a particular show before you book, write to us and we will check with the artist.
Companion and carer tickets
Due to the size of the theatre and the financial constraints of a 55-seat room, we are not currently able to offer companion or carer tickets. We know this is a real limitation and we’re sorry it falls where it does.
Talk to us before you book
If you have a specific access need, mobility consideration, or simply want to know exactly what your visit will involve, please write to Carri at [email protected] before booking.
We will always do our best to make it work — honestly, and with a genuine will to find a way.